SHIPPING POLICY

Overview

This Shipping Policy outlines the official shipping rules, processing timelines, delivery standards, and service scopes for all orders placed on our official website. This policy applies uniformly to all global customers and covers all product categories available in our store, including men’s apparel, women’s apparel, essential base layers, sports casual collections, organic cotton baby clothing, maternity wear, socks and small accessories, as well as organic cotton home textiles. We implement standardized global shipping services to ensure stable, transparent, and consistent delivery experiences for every user worldwide.

Order Processing Time

All in-stock orders will undergo standard verification, packaging, and processing procedures after successful payment confirmation. Our official order processing period is 1 to 3 working days. During peak shopping seasons, promotional events, or occasional inventory inspections, order processing may encounter minor delays. We strictly arrange orders in chronological sequence to ensure every order is processed fairly and efficiently.

Global Delivery Timeframe

We provide unified global delivery services for all regions worldwide with consistent delivery standards for both domestic and international orders. The standard global delivery time is 6 to 12 working days after order shipment. This unified timeframe applies to all customer regions without differentiated regional shipping rules.
For customers with urgent shopping needs, we support expedited delivery options to shorten the delivery cycle and adapt to diverse time-sensitive scenarios. The specific expedited delivery progress will be subject to the official logistics tracking updates after order arrangement.

Free Shipping Service

We offer 100% free shipping for all products and all orders on our official website. There are no minimum order quantity requirements, no hidden shipping fees, and no additional handling charges for any global orders. All customers can enjoy our zero-fee shipping service regardless of order amount or delivery destination, bringing a cost-effective and transparent shopping experience.

Logistics Tracking & Order Updates

Once your order is shipped, we will update the corresponding logistics tracking information in a timely manner. Customers can check the real-time shipping status, transportation progress, and delivery updates through the official order page. We will synchronize key logistics node changes to ensure customers can fully track the entire delivery process of their orders.
In case of temporary logistics delays caused by objective factors including customs inspection, weather conditions, regional traffic control, and international transportation scheduling adjustments, we will actively monitor the order status and provide follow-up support for abnormal logistics situations.

Delivery Scope & Address Requirements

Our shipping service covers global mainstream regions, and we support delivery to all valid and accessible international destinations served by our official logistics partners. Customers shall ensure the accuracy and completeness of the shipping address, recipient information, and contact details when placing orders. We will not be responsible for delivery failures, lost packages, or repeated transportation delays caused by incorrect or incomplete customer-submitted address information.

Undeliverable & Abnormal Shipping Situations

If the order cannot be delivered normally due to invalid receiving address, long-term unclaimed package, customer refusal to sign for the package, and other customer-related reasons, we will confirm the order status and follow up with corresponding solutions. For shipping abnormalities caused by our side or logistics official failures, our team will actively coordinate handling, and provide reasonable after-sales solutions including re-delivery or refund services according to the actual situation.

Policy Uniformity & Update

All rules stipulated in this Shipping Policy are global unified standards, applicable to all users and all orders on the platform. We maintain equal shipping service quality and rules for every regional customer without discriminatory arrangements. We reserve the right to update and optimize this policy according to service upgrades, logistics system adjustments and industry standard changes. The latest revised Shipping Policy will be displayed on the official website and take effect immediately upon publication. Continued use of our website and services constitutes your acceptance of the latest shipping rules.

Customer Support

If you have any questions regarding order processing status, delivery cycle, logistics exceptions, free shipping rules and other shipping-related issues, please contact our professional customer service team through the officialContact Us page. All official contact channels and email addresses are posted on the Contact Us page, and we will provide timely and professional consultation and problem-solving services for your shipping inquiries.