REFUND POLICY

Overview

This Refund Policy clearly defines the official refund rules, processing procedures, and timeframes for all orders placed on our official website. It serves as a unified global standard for all customers worldwide, applicable to all product categories including men’s and women’s apparel, essential base layers, sports casual wear, organic cotton maternal and infant clothing, maternity wear, sock accessories, and organic cotton home textile products. We are committed to providing fair, transparent, and efficient refund services to protect the legitimate rights and interests of every global customer.

General Eligibility for Refunds

Refund applications are valid and acceptable in compliance with our unified 60-day return and refund rule. Customers are eligible to apply for a full or partial refund if the received items have manufacturing defects, shipping damage, incorrect items delivered, or significant inconsistencies with the website product descriptions. Refund requests for personal reasons, including unsatisfactory style, size mismatch, or personal preference changes, are also acceptable within the valid policy period.
All refund applications must be submitted within the 60-day policy window after customers receive the products. Any applications submitted beyond the valid period will not be approved. All refund cases are reviewed and processed in accordance with the unified official standard, with no regional differentiated rules for global users.

Standard Refund Processing Timeline

We implement a fixed and unified refund processing cycle for all valid return and refund requests. After we receive, inspect, and confirm the returned items meet the official return standards, our team will initiate the formal refund procedure. All refunds will be processed within 5 to 10 working days from the date of successful inspection and verification.
Please note that the final arrival time of the refund is subject to the processing efficiency of your payment platform, bank institution, and local financial system. While we strictly follow the official processing timeframe to complete internal refund operations, we are not responsible for temporary delays caused by third-party financial system scheduling.

Return & Refund Preconditions

To ensure smooth refund processing, returned products must be kept in unused, unwashed, and intact condition, with original tags, packaging, and complete accessories retained, unless the products have confirmed quality defects or shipping damage. Items that are damaged artificially, worn, stained, or altered privately will not be eligible for refund service.
All return and refund behaviors must comply with the official operating procedures. Customers shall complete return application submission and goods delivery in accordance with website rules. We reserve the right to reject refund applications that do not conform to policy specifications.

Shipping Fee & Refund Rules

Our official website provides full-site free shipping for all orders for global customers. No shipping fee is charged during order placement, and no shipping-related deduction will be generated during refund processing. For valid full refund orders, customers will receive a full refund of the product payment amount. For partial refund applications, the refund amount will be confirmed according to the actual product situation and order details after official inspection.

Failed & Abnormal Order Refunds

For abnormal orders such as unsuccessful payment, duplicate payment, order cancellation before shipment, and suspended orders due to system reasons, we will automatically verify the order status and complete the refund processing within the specified working days. For orders that cannot be normally delivered due to objective logistics reasons, our team will actively communicate and complete follow-up refund arrangements in accordance with the actual situation.

Refund Exceptions

We do not support refund applications beyond the 60-day valid period, artificially damaged products, non-policy-compliant returns, and orders that violate website shopping specifications. In addition, customized products (if applicable) that are produced according to personal customer requirements are not eligible for unconditional refund unless there are serious quality problems.

Policy Execution & Update

This Refund Policy is uniformly applicable to all global users and all orders on the platform. We maintain consistent service standards for all regions without discrimination. We reserve the right to update and optimize the policy content according to service iteration and industry standard upgrades. The latest policy will be displayed on the official website and take effect immediately after publication. Continued use of our website services will be deemed as acceptance of the latest refund rules.

Contact Support

If you have any inquiries about refund eligibility, processing progress, policy details, and exception handling, please contact our official customer service team through the Contact Us page. All official contact methods and email channels are published on the Contact Us page, and our professional team will provide accurate guidance and timely processing for your refund-related demands.